These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Kronisys Inc. ("Kronisys," "we," "us," or "our") governing your access to and use of the Strata platform and all related services (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and our Usage Policy. The Privacy Policy and Usage Policy are incorporated by reference. If you do not agree to these documents, you may not access or use the Services.
Enterprise agreements and DPAs: If your organization has executed a separate enterprise agreement or Data Processing Agreement (DPA) with Kronisys, that agreement governs your use of the Services and supersedes these Terms to the extent of any conflict. Our Data Processing Addendum is available to enterprise customers; request a counter-signed copy by contacting legal@kronisys.com.
You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
To access the Services, you must create an account using Microsoft Single Sign-On (SSO). You are responsible for:
You must notify us immediately at support@kronisys.com if you suspect any unauthorized use of your account.
Strata users belong to organizations identified by their email domain. Each organization has one or more administrators with elevated permissions to manage the organization's use of the Services.
Organization administrators may:
By using the Services, you acknowledge that your employer or organization administrator may have visibility into your use of Strata, including conversation history (when retention is enabled), per-conversation token usage, and last-active timestamps. You are responsible for reviewing and complying with your organization's policies governing acceptable use of the Services.
Strata is an AI-powered enterprise intelligence platform that enables users to:
The Services are provided "as available" and may be modified, updated, or discontinued at any time with reasonable notice. Availability commitments are set out in the Service Level Agreement, which applies where an executed Order Form between Kronisys and your organization expressly incorporates it.
You may use the Services for lawful business purposes in accordance with these Terms and all applicable laws and regulations.
You agree not to:
As between you and Kronisys:
By submitting any Inputs, files, database connections, or other content (collectively, "Customer Data") to the Services, you represent and warrant that:
If you submit regulated data in violation of this Section, you shall indemnify Kronisys for all resulting fines, penalties, regulatory actions, and remediation costs, with no liability cap applicable to such indemnification.
You agree to indemnify Kronisys for any other claim arising from your breach of these representations and warranties, as further described in Section 16 (Indemnification).
No training: Your Inputs and Outputs are not used to train AI models. See our Privacy Policy for details on how Customer Data is processed by AI providers.
The Services utilize AI models provided by third parties — including OpenAI, Anthropic, xAI, DeepSeek, Mistral AI, Cohere, and Microsoft — accessed via Microsoft Azure AI Foundry. You acknowledge and agree that:
When you connect a third-party service to Strata — Microsoft services such as OneDrive, SharePoint, Outlook, and Microsoft Teams, or Atlassian Cloud for Jira and Confluence — you authorize Strata to access and interact with that service on your behalf. You represent that:
Not every integration is a Microsoft service. Jira and Confluence are provided by Atlassian and share a single Atlassian connection; content Strata reads from or writes to them is exchanged directly with your organization's Atlassian Cloud site and does not remain within the Microsoft boundary. If your organization requires that content stay within that boundary, leave both the Jira and Confluence extensions disabled — and note that Jira and Confluence are not the only non-Microsoft path: resolving an address into a map location sends that address to Mapbox, and is turned off separately with the Address lookup and maps control in organization settings, which is on unless an administrator turns it off. See the Privacy Policy for the data handled by each integration and the applicable regions.
You may disconnect any integration at any time through your Strata account settings.
A current list of subprocessors used to deliver the Services is maintained on our Sub-processors page. By using the Services, you authorize Kronisys to engage these subprocessors to process your data as described.
The Services, including all software, algorithms, interfaces, designs, trademarks, and documentation, are the property of Kronisys Inc. and are protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited right to use the Services as described herein.
The Strata name and logo are brand identifiers of Kronisys Inc. You may not use them in a way that suggests endorsement by or affiliation with Kronisys without our prior written consent.
Patent Pending. Certain features, systems, and methods underlying the Services are the subject of one or more patent applications pending before the United States Patent and Trademark Office. No license to any pending or issued patent is granted except as expressly set out in these Terms.
Each party may receive confidential information of the other in connection with the Services. "Confidential Information" means non-public information designated as confidential or that a reasonable person would understand to be confidential under the circumstances, including Customer Data, business plans, pricing, technical architecture, and the non-public terms of any enterprise agreement.
Each party will protect the other's Confidential Information using at least the same degree of care it uses for its own confidential information of like kind, and no less than a reasonable degree of care. Confidential Information may be used only to perform under these Terms and disclosed only to employees, contractors, advisors, and subprocessors who need to know it and are bound by comparable confidentiality obligations.
Confidential Information does not include information that is or becomes publicly available through no fault of the receiving party, was rightfully known to the receiving party before disclosure, is rightfully received from a third party without confidentiality restrictions, or is independently developed without use of the disclosing party's Confidential Information.
The confidentiality obligations in this Section survive for three (3) years following termination of these Terms. Confidentiality obligations with respect to trade secrets survive for as long as the information remains a trade secret under applicable law.
Kronisys respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act ("DMCA"). If you believe that content accessible through the Services infringes your copyright, please send a written notice to our designated agent below.
Your notice must include:
Send DMCA notices to: legal@kronisys.com with the subject line "DMCA Notice."
If you believe content you submitted was removed in error, you may submit a counter-notice to the same address. Counter-notices must include the elements required under 17 U.S.C. § 512(g)(3).
Kronisys will, in appropriate circumstances, terminate the accounts of users who are determined to be repeat infringers.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
EXCEPT AS EXPRESSLY SET OUT IN THE APPLICABLE SERVICE LEVEL AGREEMENT (WHERE ONE HAS BEEN EXPRESSLY INCORPORATED INTO AN EXECUTED ORDER FORM), KRONISYS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. KRONISYS DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED OUTPUTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KRONISYS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
KRONISYS'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO KRONISYS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE THOUSAND DOLLARS ($1,000) FOR PAID CUSTOMERS, OR ONE HUNDRED DOLLARS ($100) FOR USERS OF FREE OR EVALUATION SERVICES.
You agree to indemnify, defend, and hold harmless Kronisys, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Strata is sold to organizations through enterprise agreements and, where Kronisys has made that option available to your organization, through online checkout. Pricing is per seat, tiered by team size. For enterprise agreements, the specific fees, seat counts, and term length applicable to your organization are set out in the executed order form ("Order Form") between Kronisys and your organization.
Invoices are issued in accordance with the executed Order Form between Kronisys and your organization and are payable under the terms below.
You may add seats at any time during your subscription term. For subscriptions under an Order Form, added seats are billed at the per-seat rate specified in that Order Form, prorated to the remainder of the then-current term, and invoiced within 30 days of the addition; seat reductions take effect at the next renewal. For online subscriptions, added seats take effect immediately and are billed at the published per-seat rate for your team size from the next monthly invoice charged to your card; Kronisys does not raise a mid-cycle prorated charge for them. Seat reductions take effect at the start of the next monthly period.
Subscriptions under an Order Form automatically renew for successive terms of equal length at the then-current pricing, unless either party gives written notice of non-renewal at least 30 days before the end of the current term. Online subscriptions renew monthly and require no notice of non-renewal — canceling in Admin › Billing before the end of a monthly period is sufficient. Kronisys will provide at least 60 days' advance written notice of any renewal-term price increase for Order Form subscriptions, and at least 30 days' notice of price changes for online subscriptions.
Undisputed amounts not paid within 30 days of the due date may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law. Kronisys may suspend access to the Services for accounts with past-due invoices, following written notice to your billing contact.
Except as expressly required by applicable law or as set out in your Order Form, fees paid are non-refundable. Cancellation does not entitle you to a refund of prepaid amounts for the remainder of the then-current term. For online subscriptions, canceling stops future monthly charges and your workspace stays available through the end of the period you have already paid for; the amount already charged for that period is not refunded or prorated.
If you believe an invoice is incorrect, you must contact legal@kronisys.com in writing within 30 days of the invoice date to be eligible for any adjustment. Charges not disputed within this window are deemed accepted.
Either party may terminate these Terms at any time. You may terminate by discontinuing use of the Services and deleting your account. Kronisys may suspend or terminate your access to the Services immediately if you breach these Terms or if we determine that your use of the Services poses a risk to the Services or other users.
Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination — including Sections 6 (Permitted Use & Restrictions), 7 (Inputs, Outputs & Data Ownership), 10 (Subprocessors), 11 (Intellectual Property), 12 (Confidentiality), 13 (DMCA), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 17 (Payment & Billing, with respect to accrued and unpaid amounts), and 19 (Governing Law & Disputes) — shall survive.
Upon termination, you may request export of your conversation history, saved memory entries, and account data in a structured machine-readable format (JSON) within 30 days of termination. Requests submitted after the 30-day window may not be fulfillable as data may have been purged from our systems.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.
Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration in Palm Beach County, Florida, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action.
If the class action waiver in this Section is found unenforceable in a particular case, the entire arbitration agreement (including the jury waiver) shall be void as to that case, and the dispute shall be litigated in the state or federal courts located in Palm Beach County, Florida.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet failures, or third-party service provider outages.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
No failure or delay by either party to enforce any provision of these Terms shall constitute a waiver of that provision or any other provision.
These Terms of Service, the Privacy Policy, and the Usage Policy, together with — where executed by the parties or expressly incorporated into an executed Order Form — the Data Processing Addendum and the Service Level Agreement, and any executed Order Form, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements, communications, and understandings.
You may not assign these Terms without Kronisys's prior written consent. Kronisys may assign these Terms in connection with a merger, acquisition, or sale of substantially all of its assets.
Notices may be given as follows:
We may update these Terms from time to time. When we make material changes, we will update the "Effective" date at the top of this page and notify you via email or an in-product notification at least 30 days in advance. Your continued use of the Services after the updated Terms take effect constitutes acceptance of the changes.
Material changes include, without limitation, changes that materially reduce User rights, expand User obligations, alter pricing or payment terms, or change the dispute resolution mechanism. Non-material changes (such as clarifications, formatting, or typographical corrections) may take effect upon posting without advance notice.
If you have questions about these Terms, please contact us at: