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Exporting your own data

You can request a personal copy of everything Strata keeps about you — conversations, settings, memory, files, agents, usage and more — at any time. Strata builds it in the background and emails you a link when it is ready.

Requesting an export

  1. Open Settings and click Privacy in the side navigation.
  2. Scroll to the Export your data card and click Export.
  3. The Export your data modal opens.

Choose a time range

Pick one of:

  • All time — every conversation since you joined.
  • Last 30 days — the last 30 days only.
  • Last 90 days — the last 90 days only.
  • Custom range — opens two date fields (MM/DD/YYYY) for Start date and End date.

Submit

Click Request export. The modal shows Requesting your export…, then Export requested: We are building your export. A download link will be emailed to you when it is ready; it expires 24 hours after it is sent. If something goes wrong, we will tell you in your inbox and by email.

Under the Export your data card, a status line follows your latest export: Building your export. A download link will be emailed to you when it is ready. while it is built; Your export from <day> is ready to download for 24 hours. with Download; Your export on <day> could not be completed. Nothing was sent. with Try again; or Your last export … has expired. Ask for a new one any time. One export is built at a time (An export you asked for is still being built.), and you can ask for five in 24 hours.

What the export contains

Your export arrives as a ZIP archive with one JSON file per kind of data: profile.json, settings.json, memory.json, connections.json (connected accounts; never tokens), access.json (database and extension access), groups.json, conversations.json, messages.json, checklists.json (your checklist items), subagent_runs.json (your sub-agent tasks; rows from turns whose content was not saved carry no content), artifacts.json (dashboards and workspaces), files.json (the list of your files), agents.json, agent_runs.json, inbox.json, recaps.json, help_chats.json (help assistant chats), support_tickets.json (support requests), feedback.json (feedback you sent to Kronisys with a thumbs up or down, kept 90 days, with the copy of a chat only while that chat is not deleted), email_templates.json, skills.json, sessions.json (sign-ins), api_keys.json, audit.json (the record of your activity), usage_log.json, usage_ledger.json (credits and limits) and analytics.json (usage).

The files themselves are in an attachments/ folder, newest first, up to 200 MB; a file that doesn't fit, or is missing from storage, is named in export_info.json instead. export_info.json also says what the export covers and names any part that could not be read, or was cut at the size limit (exporting a shorter date range gets the rest).

The export contains content from your own account only.

How the export is delivered

The link is emailed to the address on your account, from DoNotReply@mail.kronisys.com, and the status line under Export your data offers the same Download. The link works only while you are signed in to Strata as yourself, for 24 hours after it is sent; opening it hands your browser a read-only link to your ZIP that lasts five minutes. If you do not see the email, check your spam or junk folder, or download it from Privacy. If the export cannot be built, you get an inbox notice and an email saying so, and nothing is sent.

Relationship to org-wide admin exports

The personal export here covers your data only. Administrators have a separate, broader export flow that can include multiple users at once for organizational compliance or migration purposes — see /docs/admin/data-export.

The two flows are independent: a personal export by you does not create an admin-side audit event beyond Strata's standard activity logging, and an admin export does not consume your personal-export quota.

What can go wrong

  • Export failed message in the modal. The modal shows the underlying error and a link to contact support. Most common causes are transient errors — try again in a few minutes.
  • Connection error message in the modal. Strata could not reach the server. Check your network connection and try again.
  • Email never arrives. Check your spam or junk folder for messages from DoNotReply@mail.kronisys.com. If still missing, your IT may be quarantining external automated mail — ask them to allow that sender, then re-request the export.
  • The link opens Privacy instead of downloading. You weren't signed in, the 24 hours have passed, or your organization is suspended (the status line says Exports are paused while your organization is suspended.). Sign in and try again, or request a fresh export.

For other issues, contact support@kronisys.com.

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